Customer policy
This policy explains delivery, access support, and refund review for BJD Artist Academy digital courses.
Last updated: July 31, 2026
A digital course is considered delivered when Payhip confirms payment and provides the buyer with a student account, course enrollment, or working login access.
Course content is provided through private online streaming. No downloadable course materials or physical products are included.
Because access to digital course content is normally available shortly after purchase, a change of mind after access has been provided will not normally qualify for a voluntary refund, subject to applicable law.
Refund requests are reviewed individually. Contact support promptly, preferably within 7 days, so order and access records can be investigated.
We will review reported duplicate charges, incorrect charges, purchase of the wrong product by mistake, prolonged inability to access a valid order after reasonable troubleshooting, or a course that is materially different from its public description.
Where a technical problem can reasonably be corrected, support may first restore access, correct enrollment, or provide an alternative access method before deciding whether a refund is appropriate.
Subject to applicable law, voluntary refunds are normally not provided for lack of time to study, dissatisfaction with personal artistic results, failure to review the disclosed pre-recorded streaming format, lack of a stable connection or compatible browser, or a change of mind after course access.
Account sharing, recording, scraping, resale, redistribution, chargeback abuse, or other material breach of the Terms of Use is not eligible for a voluntary refund.
The Complete Academy Pass grants access to four separate courses through one bundle purchase. Partial refunds for individual courses inside the pass are not normally offered unless required by law or specifically approved after review.
An approved refund, payment reversal, or chargeback may result in related course and bundle access being revoked.
Email bjdacademy@gmail.com with your Payhip order email, order number, product, purchase date, and a clear description of the issue.
For playback problems, include the course, lesson title, device, browser, and a screenshot or error message. Do not send passwords or complete payment card details.
Approved refunds are returned through the original payment route where possible. Payment-provider processing times and exchange-rate differences are outside our direct control.
Nothing in this policy limits mandatory consumer rights or remedies that apply in the buyer's country or region, including rights relating to digital content that is faulty, materially not as described, or not supplied as agreed.